Free shipping for all orders over 300€
FAQ's
PRODUCTION & SHIPMENT
1.TIME TO RECEIVE THE ORDER +
Made by order - It takes between 15 and 20 working days to produce each piece as we are artisans and we work on each one in a very special and unique way. However, we will do our best to make sure you enjoy it as soon as possible.
2.SHIPPING WORLD +
Qimera Studio ships worldwide.
3.TRACKING NUMBER +
Once your package is shipped you will receive an email with your tracking number so you can track it. In this email you will be able to change the delivery address or select a service point to pick up your package.
5. ENGRAVING SERVICE +
It is possible to make a personalized engravings on your jewellery, for an additional cost of 30€. The recording is a maximum of 10 characters.
In the case of engraved pieces, it is possible to exchange or adjust the size, but the added value of the engraving is not included. That is, if the change is a size adjustment, and you want to keep the engraving, the cost of the service is charged again. In the case of exchanging for another piece, the exchange value is only considered that of the base piece, not the total purchase price (jewellery + setting). For example, when buying a 50€ piece of jewellery with the engraving service 30€ it adds up to a total value of 80€. In exchange for another jewel, the value is only 50€.
4.NOMADA EARRINGS +
If you're not sure whether the earrings will fit perfectly on your ear, you can send an email to qimerastudio@gmail.com, providing the measurements of your ear and your earring hole. It's possible to make them to your measurements by custom order.
6.SHIPPING COST +
The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment. The shipping cost depends on the country.
RETURNS
1.SIZE EXCHANGE +
You will be able to change the size of the rings within 15 days from the moment you receive the piece. We recommend that you choose the size as carefully as possible as each piece is custom made.
We always want to make sure the size before starting production, it is very important for us to not make waste of any piece so you should make sure.
If you are unsure of your size, you can find our size guide section here (link to size guide page) where we explain the most reliable way to measure your finger. You can also find finger size sizers in your local jewellery shop. If you have any questions, please contact us at qimerastudio@gmail.com and we will be happy to help you in this process.
2. EXCHANGE & RETURNS CONDITIONS +
As we are craftsmen, we do not accept returns. All sales of specially discounted items or items purchased with a discount code cannot be returned.
You can exchange your order up to 15 days after purchase. If 15 days have passed since you received the order, unfortunately we will not be able to exchange it.
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It is only possible to exchange as long as the piece is in the state in which it was purchased. We therefore recommend that you keep the order in the packaging. The exchange is only allowed for an item of equal or greater value, in the latter case having to pay the remaining amount. If you are not currently interested in any of our items or if the item chosen for exchange is of a lower value than the purchase price, a voucher will be issued with the value in question so that you can use it in a future purchase.
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Especial attention to jewellery with engraving service, please read FAQ's - PRODUCTION & SHIPMENT -
4- ENGRAVING SERVICE our Terms & Condictions EXCHANGES AND RETURNS
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